Frequently Ask Questions

FAQ

Do You Have Questions?

We're here to help

Find answers to common questions or contact our support team for assistance.

FAQs

  • 1

    What makes LuxSilq different from regular pillowcases?

    LuxSilq uses premium silk that reduces friction, helping protect your hair and skin while you sleep.

  • 2

    Is LuxSilq suitable for all skin types?

    Yes, silk is naturally gentle and hypoallergenic, making it ideal even for sensitive skin.

  • 3

    How often should I wash my LuxSilq products?

    We recommend washing every 1–2 weeks using a gentle detergent to keep it clean and fresh.

  • 4

    Will silk really help with hair and wrinkles?

    Yes, silk creates less friction than cotton, which can help reduce hair breakage and sleep lines over time.

  • 5

    Can I machine wash LuxSilq items?

    Yes, but only on a delicate cycle with cold water and a silk-safe detergent for best results.

Support

  • 1

    How can I track my order?

    Once your order ships, you’ll receive a tracking link via email to monitor your delivery in real time.

  • 2

    What should I do if my order arrives damaged?

    Please contact our support team with photos of the item, and we’ll assist you with a replacement or solution.

  • 3

    How long does shipping take?

    Delivery times vary by location, but most orders arrive within the estimated timeframe shown at checkout.

  • 4

    Can I change or cancel my order?

    Orders can be modified or canceled within a limited time after purchase contact us as soon as possible.

  • 5

    How do I contact LuxSilq support?

    You can reach our support team via email or through the contact form on our website for quick assistance.

Steps on washing

Use Cold Water

STEP 01 Use Cold Water

Rinse your silk gently in cold water to help preserve its softness and delicate fibers.

Mild Detergent

STEP 02 Mild Detergent

Use a gentle, silk-safe detergent to clean effectively without damaging the fabric.

Wash Gently

STEP 03 Wash Gently

Lightly hand wash without rubbing or twisting to maintain the silk’s smooth texture.

Air Dry Naturally

STEP 04 Air Dry Naturally

Lay flat to air dry away from heat to preserve softness and fabric quality properly.

Do's

1

Choose high-quality, pure silk that protects your hair and skin while you sleep.

2

Use silk pillowcases to reduce friction, helping prevent wrinkles and hair breakage.

3

Wash your silk products gently with mild detergent to preserve their softness and longevity.

4

Opt for temperature-regulating silk to stay cool in summer and warm in winter.

5

Select OEKO-TEX certified and ethically sourced silk for peace of mind.

Don'ts

1

Avoid cotton or synthetic materials that can cause friction and damage hair and skin.

2

Strong detergents can weaken silk fibers and reduce their lifespan.

3

Your pillowcase matters—poor materials can affect comfort and skin health.

4

Cheap silk alternatives don’t provide the same beauty and health benefits.

5

Your nightly routine should feel luxurious, not irritating or dry.