Refund policy
LuxSilq Refund & Return Policy
Returns Window
You may request a return within 30 days of delivery for any eligible item. After 30 days, we can’t guarantee a refund or exchange.
Condition of Items
To qualify for a refund or exchange:
- Items must be unused, unwashed, and in their original packaging with tags attached.
- Items returned in used or damaged condition (not due to our error) may not be eligible for a refund.
Defective or Incorrect Items
If you receive a defective or incorrect product:
If you receive a defective or incorrect product:
- Contact us at support@luxsilq.com within 7 days of delivery.
- Include your order number and photos of the item.
- We will provide a pre-paid return label and either replace the item or issue a full refund.
Change-of-Mind Returns
For change-of-mind returns:
For change-of-mind returns:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure safe delivery.
- Original shipping charges (if any) are non-refundable.
How to Request a Return
- Email support@luxsilq.com with your order number, item(s) for return, and reason for return.
- Wait for our approval and instructions before sending items back.
- Ship the product to the return address provided in our approval email.
Refund Processing Time
- Once your return is received and inspected, we’ll notify you of approval or rejection.
- Approved refunds will be processed within 10 business days.
- Depending on your bank or payment provider, it may take an additional 2–5 business days for funds to appear.
Exceptions
- Final sale, personalized, or gift-card items cannot be returned.
- International customers are responsible for customs duties or import fees on returned goods.