Shipping policy
At LuxSilq, we want your experience to be seamless from checkout to delivery. Below you'll find everything you need to know about our shipping process.
📦 Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
🚚 Shipping Rates & Delivery Times
We offer nationwide shipping across Australia and international shipping to selected countries. Shipping rates and delivery times are calculated at checkout based on your location and shipping method.
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (AU) | 3–7 business days | $5 or FREE over $100 |
| Express (AU) | 1–3 business days | $10-$15 |
| International Shipping | 7–21 business days | Calculated at checkout |
Note: Delays may occur due to high demand, customs, or courier service disruptions.
🌍 International Shipping
We ship to most major countries. Duties, taxes, and customs fees are not included at checkout and may be charged upon delivery. These are the responsibility of the customer.
📬 Tracking Your Order
Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking information to become available.
❗ Lost or Delayed Packages
If your order is delayed beyond the estimated delivery time, please contact us at hello@luxsilq.com and we will do our best to assist you.
We are not liable for lost or stolen packages marked as delivered.
🔁 Shipping Address Changes
Please ensure your shipping information is correct before placing your order. We cannot guarantee address changes once your order has been processed.
💌 Questions?
We’re here to help. For shipping inquiries, contact us at: